Midway Cycles

[LRobinson]

I am going to send them an email and tell them what I think.  If I have Kevin's permission I will send them a link to this thread and the information on the Bama Rides membership.

What say you Kevin?

[KevinB]

No problem Larry,  sounds good.

[Moto Guzzi]

This is how I got it back. The parts appear to have been replaced, but they didn't bother to clean the paste created by the aluminum dust and chain lube covering the rear wheel. And the entire bike is covered in waterspots and greasy handprints. Can't take an extra 3 minutes to clean it up and look like you take pride in your work?

There's also these nice scratches on the wheel now...

Wow.  Appears they are not even remotely interested in making this "right", other than "here, it's fixed, now go away".  Piss poor customer service for sure.  Any dealer worth his salt would have made sure the bike was clean and certainly wouldn't send it out with scratched up wheels.

[LRobinson]

Email sent. 

[Yankee Dog]

They are still the best place in town for tires. 


Sent from my iPhone using Tapatalk

[KevinB]

So enough with the negative waves...


Cleaned, farkled and ready to ride.  She'll be getting some break-in miles tomorrow. 8)

[KevinB]

Bill messaged me a few minutes ago...offered an apology and to order a new wheel.

I've already replaced the original rim decals with another set and added touch-up paint to the scratches...I really don't care about a new wheel at this point. I'm just ready to ride the thing.

This all seems like a headache that wound up requiring an ER visit when a simple Tylenol would have sufficed to begin with.

[VWCarlos]

All I can say is that is one sharp bike...

[Shepcam]

I agree with your decision on the orange frame, me likey!  :D

[Fencejumper09]

Good luck keeping that front wheel down! I know that's where I struggle!

[Slede]

They are still the best place in town for tires. 


Sent from my iPhone using Tapatalk

I wouldn't care if they were giving them away i'll never darken their door

[KevinB]

Bill and I have agreed to disagree...he still defends his tech's PDI and the follow-up work, and is upset that I have trashed his business on BR.

I've already swapped the rim decals and touched-up the paint. We came to an agreement, and he sent me a set of engine guards in lieu of a new wheel.

Now we're square and I can get my break-in miles done.

I know there are others that have had excellent experience with Midway, and I believe this was probably an isolated incident.

While I didn't enjoy the journey, I'm happy with the destination.

[Nice Goat]

...he still defends his tech's PDI and the follow-up work...

Sounds like a classic case of small business owner being too nice and forgiving to employees.

I wish my boss was a pushover ... then I could be lazy too!   :D

[klaviator]

If I was looking for a KTM I'd still buy it at Midway.  Of course I'd also look it over very careful when picking it up but then that's a good idea at any dealer.  When I bought my Versys at Cycles Unlimited, the chain was too tight.  I can't say I found anything wrong with my Majesty which I bought at Allsports.

Keep in mind that most dealers have multiple techs and some are better than others.  I wonder if the tech who set up your bike was the same one who installed the tire on my Majesty?

[griff]

I've had dealings with Midway for over 20 years. They have always treated me fair and been upfront, honest folks. I will continue to do business with them. Bill has shown a good faith effort to make things right with this situation. I understand it wasn't handled the best. As a dealer his hands are tied on some things like swapping parts off another bike in the showroom.

As a small business owner, one of your biggest challenges is finding qualified help that gives a shit about what they are doing. You're only as good as your worst employee. This applies to my business as well as Bill's. I'm sure Bill is extremely busy throughout the day as most small business owners are. I'm not making excuses for him, just trying to get people to realize the reality of trying to run a small business. Unfortunately, employees will screw up occasionally. You have to rely on your employees as you don't have time to do everything yourself personally. If they drop the ball it can come back to bite you. Sounds like that was the case in the above situation. Reality is everyone makes mistakes occasionally. How it's handled is what makes the difference.